Frequently Asked Questions
SHOPPING WITH US
How do I order?
Ordering at Wills Lifestyle store is easy. Just select the items you want to shop along with the size and add it to your cart. Enter your shipping address and payment information before you proceed to payment. If you need any assistance give us a call. We would be happy to assist you.
I am unsure of my size, which size do I order?
If you are unsure of your size, you can measure yourself using our measurement guide here.
My email address has changed. How do I update this information to my current account?
Click on ‘My Account’, enter your username and the password and login to your account.
Click Account Information and change the displayed email address and save the record.
The item I want is out of stock. What do I do now?
Out of stock products on the web store cannot be ordered and are shown as out of stock. In a rare case where products ordered by you are out of stock and we don’t see ourselves getting the stock within 72 hours, our representative will call you and update you on the products that are currently not in stock. We will deliver the rest of the products at your convenience and process a refund for the out of stock products.
How do I check the status of my order?
Your order status is updated to you via emails and SMS at every step. Once your order is placed you would receive an SMS and an email with your order details. After your order is dispatched we send you another SMS with your tracking details. Please check your spam folder and SMS inbox for the status of your order, if you don't see any updates. In case of any unforeseen event which delays your order you would receive a special update from our end.
Can I place a bulk order for an item(s)?
You can send us an email on email@example.com with your query and our representative will get in touch with you.
Where can I see your web store policies?
You can see our policies on the links below -
CANCELLATION AND RETURNS
What is the return policy?
We allow for a 30 day return policy provided that the product is not used or soiled.
Can I return part of my order?
Yes if there is a single product or a set of products that you would like to return, you can do the needful.
Will I get the full refund?
In case you do not want a replacement product then we will process a full refund. We refund with no deduction except the Cash on Delivery convenience charge (if applicable) and the shipping charge (if applicable) as these are non-refundable charges.
How do I return an item purchased?
Download, Print and Fill this form here and sent it with the product you wish to return.
Do give us a call or write to us on our customer service address and we can help you with the steps to follow in case of return.
1. Place your item in its original packaging. Please ensure that the labels are all there so that we can identify the product.
2. Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3. When sending it on your own make sure you seal it properly
Send it at to our address below and get a voucher for courier charges up to a maximum of Rs 160 per kilogram of shipment.
Please send this to the following address -
NDSL India Pvt Ltd
1107, Sector A , Pocket B &C '
New Delhi -110070
PH: 011 - 40502373
(Please note this is returns department number and not a customer service number)
Please scan copy of courier slip and email us within 10 days of opening the return request.
In case we receive the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, then we will reimburse a flat amount of Rs 100.
Can I change my order once it has been placed?
You will not be able to change your order once placed. You can however cancel your order and order again.
How long will it take to process my cancellation request?
The refund of the excess money received will be processed within 3 working days of the return or cancellation. The process for the actual refund may take 7-14 working days to reflect in your Credit Card or Bank Account statement. There will be no refund in cash. All refund will be subject to deduction of delivery charges or promotional discounts as applicable.
How do I cancel an order?
No return or cancellation is possible after accepting delivery.
In case you would like to cancel the order for what so ever reason. You will need to send an email to us on firstname.lastname@example.org with the following details within 4 hours of placing the order -
Date of order
Reason for cancellation
On receipt of the email we will cancel the order and process the refund.
How do I buy/gift an E-Gift certificate?
To buy an e-Gift Certificate, Click on E-Gift certificates option displayed on the menu.
You can gift a certificate from a minimum value of Rs. 500/- upto Rs. 10000/- (E-Gift certificates are redeemable only on the Wills Lifestyle online webstore).
Enter the details of the recipient for whom you need to send the E-Gift certificates and pay for it using your Credit Card/Debit Card/Netbanking option.
The gift card will be sent instantly to the recipient and you will get a confirmation of the same. These can be used by him to make purchases on Wills Lifestyle online webstore.
How do I make a purchase with an E-Gift certificate?
Once you have added your selected merchandise to the cart, proceed to the payment page.
Update your Billing & Shipping information.
Once on the ‘Payment Information’ section, select the checkbox for “Gift Card”. Enter the code you have received in your email in the text box and click on ‘Apply’.
In case your cart value is less than the amount of your E-Gift certificate, the remaining amount would be shown as balance and would be available for your next purchase, to complete this transaction select ‘No Payment Information Required’ option and click on continue button.
Alternatively, if your cart value is more than the amount of your E-Gift certificate, then you will have to pay the balance amount from other available payment modes (Credit card/Debit Card/Net Banking).
Does an E-Gift certificate expire?
No, there is no expiry date for E-Gift certificates.
Can I use promotional codes with E-Gift certificates?
Yes, you can use any promotional codes that you have along with the E-Gift certificates.
Is there a limit on how many E-Gift certificates I can use on a single order?
No, there is no limit on the number of E-Gift certificates that you can use on a single order.
How can I pay for my purchase?
We accept payments via Visa, MasterCard or Net-banking. We also accept payment via ‘Cash on Delivery’ at the time of the delivery of the product. However this mode of payment is available only in select pin codes.
Is it safe to use my credit/debit card?
Yes it is safe to use your credit and debit card. We use third party payment gateways for collection of credit and debit payments. These payment gateways are PCI-DSS certified payment gateway and also holds Verified by Visa and Master Card Secure Code certificates. Our compliance norms and KYC adherence make sure the merchant does not face problems in accepting payments.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase?
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by us. You pay only the amount that you see in your order summary.
Octroi Payment : If Octroi is charged by the couriered company , kindly pay the courier company based on the receipt provided . Send us a scan copy of the Octroi and we will refund the same to your account within 5-7 working days.
What do I do if my payment fails?
In case of a payment failure, please retry and ensure information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) & that your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on email or please give us a call at 022-40174676 with your order number for any clarification.
What are cookies? Do I need to enable cookies on my browser?
Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
Yes, you need cookies to be enabled. Enabling cookies are specific to the browser you are using. Please check the help section of your browser to know more about enabling/disabling cookies.
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Kindly double check the credit card number and expiration date on your card.
Also, please be aware that Wills Lifestyle currently accepts Visa, MasterCard credit cards and Net Banking for specific banks which are displayed when you select Net Banking as your payment option.
If you have received an authorization error, we recommend calling your bank first for further information since these error messages come from bank’s servers and not from our site.
Where all is delivery undertaken?
We currently deliver in over 10,000 pincodes across the country. We deliver across major cities and towns in India.
What is the estimated delivery time?
The general delivery timeline is 3 to 4 business days (metro cities) and 4 to 8 business days (non metro cities) depending on the delivery address pin code.
What are the delivery charges?
We offer absolutely free shipping on all products in India.
How do I check the current status of my orders?
Once your order has been placed, you will receive an order confirmation by email and by SMS
Once the order is shipped you will receive an email and SMS with the courier company name and airway bill number
At any point of time you can log in into your account and check the status of the shipment. You can also call us on 022-40174676 or email us on email@example.com and we will respond within 48 working hours.
What is the estimated delivery time?
Wills lifestyle uses the best courier partners for delivery like Blue Dart, Fedex , DTDC among others. We deliver between 3-7 working days in Tier 1 cities and between 7-15 working days in Tier 2 cities.
In case you have asked for Cash on Delivery payment, the order will be delivered between 5-7 working days in Tier I cities and 7-15 working days in other towns.
Please note that Cash on Delivery is accepted only for certain pincodes. Please check the availability for your area before placing the order.
Do you deliver internationally?
Sorry, currently we do not deliver internationally.